About the Role
Salary: Competitive
The Product Manager will be responsible for the product planning and execution throughout the Product life cycle, including: gathering and prioritizing product & customer requirements. You will also be responsible for helping define the User Experience for AIENAI and coordinate with Designers to implement a best in class User Experience for clients and AIENAI Academy.
The Product Manager sits at the intersection of business, technology, and design while ensuring what is being done to serve the needs of clients makes business sense.
This role is remote first but you may be required to come into office on occasion as necessary for events or workshops (will not be frequent).
CORE RESPONSIBILITIES
Define the product strategy and roadmap and create timelines for developing products
Learning about users and a product's market
Researching competitors and similar products
Collecting analysing and responding to user feedback
Specifying and overseeing the research needed to determine the needs and desires of customers
Assess new products to measure their potential value
Collaborating with the design team to ensure the feature/product is built according to the specifications
Plan new features and changes to products
Creating and overseeing development and project management processes
Supporting design teams to create intuitive and elegant UI & UX solutions that support the product evolution and business requirements
Help define the overall UI/UX strategy, roadmap, and business plan to achieve a best-in-class User Experience
Actively prioritise the product backlog and coordinate planning with Designers to drive UI/UX best practices across the AIENAI, including accessibility and usability
Work with clients and the team to understand and address usability issues
JOB REQUIREMENTS
How you know you’re doing a good job (Key Performance Indicators)
Having an “always-on” presence
Diplomatic management of sensitive situations and persons
Stronger alignment in values and behaviours across the team
Communicating in a clear, lighthearted, and transparent manner
Assistance that leads to reduction in team errors and turnaround time on tasks
On-time delivery of products, roadmaps, etc
High customer satisfaction rate (internal & external clients and AIENAI Academy)
Achieving high ratings on product usability
Achieving zero error rates on all products and designs
Behavioural/Cultural Requirements
Curious mindset
Patient in teaching/guiding
A habit of consensus building
Approachable and enjoyable persona
Empathetic and effective communication
‘Netizen’ thinking (internet comfortability)
Enthusiastic about giving and receiving feedback
Enthusiastic about finding and solving challenges
Knowledge/Skill Requirements
Attention to detail and ability to multitask
Knowledge of online marketing and marketing channels
Good stakeholder management and emotional intelligence
Knowledge of relevant tools such as Hootsuite, Google Analytics, or similar platforms
Strong experience in a dynamic product management role
Proven success in overseeing all elements of the product development lifecycle
Able to analyse complex data and look for trends in the market and users' opinions and behaviour
Familiarity with web or app development
Experience with design tools such as Figma and Photoshop
Knowledge of relevant methodologies for understanding and interpreting user behaviour and interactions with technology
Education/Experience Requirements
Bachelor’s degree or higher in Project Management, Business, or a related field
Proven work experience as Product Manager
COMPANY VALUES
We're in this together: We foster collaboration and teamwork to create a supportive and inclusive environment where everyone's contributions are desired, respected, and valued
Stepping up and standing out: We rise to the occasion when there's something to be done, and also embrace opportunities to develop ourselves by surmounting challenges
Giving more than a damn: We love what we do but more so, who we are as human beings. We are deeply passionate about the projects we work on as much as the people we work with
Sensitivity towards the user: Our clients are our 'users', just as their clients are theirs'. We put ourselves in the shoes of both, empathising at all times to deliver "Aha!" solutions
Pushing beyond the mark: It’s not enough that we guarantee user satisfaction; we also strive to exceed business goals and surpass client expectations
Creating enjoyable experiences: We ensure our process is exhaustive but not exhausting because we realise our clients and users are human beings, not just business entities